Reports & Insights

Reports & Insights

Executive Development & Coaching

Building for breakthroughs: The leadership of innovation in UK retail

By
Sally Elliott
Ben Twynam
Sian Connell

Retailers have three levers of innovation: products, service, and ways of working. With traditional retailing upended, companies today must push all three simultaneously. But to do so, they must dedicate talent and resources to creating the new and different. Multi-channel is the focus of much innovation, and will likely produce the sector’s next chief executives.

Author Profile: 

Senior Client Partner
London

Sally Elliott is a Senior Client Partner in Korn/Ferry Whitehead Mann’s London office and member of the Firm’s Global Consumer Market, focusing on the Retail & Apparel Sector.

Ms. Elliott’s primary focus is executive and non-executive board appointments in the U.K. and international retail sector. She also works with boards of retail companies to provide support on a broad range of leadership issues.

Principal
London

Ben Twynam is a Principal in the London office of Korn/Ferry Whitehead Mann, where he is a member of the Firm’s Global Consumer Market, focusing on the Retail and Luxury Sectors.

Mr. Twynam’s primary focus is executive and board appointments internationally. He joined the Firm in 2007, specializing in the retail area and has also spent time working in Korn/Ferry’s Hong Kong office, helping develop the retail presence in Asia Pacific.

Sian Connell

Director of Client Services Leadership and Talent Consulting

Sian Connell is the Director of Client Services of Korn/Ferry Leadership and Talent Consulting.

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