Also in this issue
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Leadership Tony Hsieh, the 36-year-old CEO of Zappos.com, the popular online shoe seller, likes to share a story that illuminates the essence of the company’s vaunted customer service. A... |
Latest Thinking Change isn’t coming. It’s here. The global financial crisis has created a game-changing scenario in which corporate boards increasingly will find themselves grappling with government laws,... |
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Governance The communications officer might have been wiser to give the overture a second thought. In this period of intense board scrutiny, when boards must assert their independence and authority, getting... |
Governance By the time Edward D. Breen Jr. took over as CEO and chairman of Tyco International in July 2002, the company was in the midst of what threatened to become a death spiral. Its stock price had... |
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Succession When a Yahoo co-founder, Jerry Yang, first called Carol Bartz to offer her his position atop the pioneering Web company, she told him in so many words to go away. ... |
